Support
Email us and a real person will reply. We aim to answer within two business days.
Email support@greythornstudioworks.com
Opens your email app. There’s no form, and nothing is sent until you press send.
When you write, it helps to include
- What you expected and what happened instead
- Your Mac model and macOS version
- Your Cardew version (in the app’s About window)
- The app you were dictating into, if relevant
Please don’t send audio recordings or personal information unless we ask. Cardew keeps nothing of the kind for us to look at.
Common questions
- Licence key not working or not received
Email us with the address you bought with. We’ll resend or help sort it out with Stripe.
- Cardew can’t hear me or can’t type
Check Microphone and Accessibility in System Settings → Privacy & Security.
- Refunds
See the refund policy. Ask within 30 days of purchase.
- Privacy
See the privacy notice.
Security issues
If you’ve found a security problem, email the address above with “Security” in the subject.